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FAQ & Policies
Where are you located?
Cece's Confections is a home-based bakery in East Atlanta serving the Atlanta Metro area. It upholds the highest standards of food safety and protocols as any commercial kitchen.
How far in advance should I place an order?
I recommend placing orders at least 2 weeks in advance. I can have multiple orders for any weekend and need to be organized ahead of time, so the closer it is to the date, the less likely that I will be available, but you can always ask!
Placing your order and paying the deposit at the time of inquiry is the only way to guarantee that I will be available. If I provide a quote and receive a large (or multiple) orders a couple days later, I may not be available for your selected date.
Confirming orders
A 50% deposit is due at the time of order confirmation. The remaining balance will be due at least 10 days prior the due date. Orders are NOT confirmed until a deposit is paid
For orders placed within 10 days of the due date, the full balance must be paid for order confirmation.
For last-minute orders, a 20% rush fee will be implicated. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered.
"Can you recreate this exact design I found online?"
I love drawing inspiration from reference photos and will not replicate other bakers' custom work down to the exact detail. Every baker has a unique style and technique.
When you send inspiration photos, I will use them to understand your theme, preferred color palette, and style elements to design cookies or a custom cake that captures the same vibe.
AI Disclaimer
AI-generated images are intended as inspiration only. AI doesn’t have to consider gravity, structural support, food safety, realistic proportions or the limitations of working with actual cake, icing, and fondant. Your order will be custom-made and inspired by the reference image, but exact replication cannot be guaranteed.
My goal is to capture the overall aesthetic, colors, and design while making any adjustments needed for a beautiful, stable, and delicious finished cake. Handmade cakes will always have their own unique character, so the final product will be inspired by—not an exact copy of—the reference image.
Allergens
I take cross contamination seriously and do my best to keep ingredients separate. I use nuts, dairy, egg, and wheat products daily and can not 100% guarantee there isn’t possible contact. The Client is responsible for advising guests about potential allergy hazards.
Order Changes
Design, flavor, and decor cannot be changed once the remaining balance is paid. After the final payment, the only design changes can be for the script on the cake changing "Happy Anniversary" to "Happy Birthday" etc.
Cake & cookie care
All products are the responsibility of the customer once they are accepted.
Cece's Confections is not responsible for any damage occurring to the cake during transport, set-up or any time thereafter.
Cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
I will securely box your order for the easiest transport, however, some cakes, based on height and shape, cannot be fully covered. I always aim to deliver a cold and sturdy cake and will help you get it securely in your vehicle.
Guidelines
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Cakes should be held from the bottom not by the sides of the box.
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Place carefully on the passenger side floor of your car, or in the trunk of an SUV or hatchback, not the trunk of a sedan
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Seats of cars are slanted and could potentially damage a cake.
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It is not recommended to hold in your lap due to body heat.
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Please drive cautiously and avoid braking too quickly or making sharp turns.
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The car should be at a cool temperature.
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If it is hot outside, your car should have the a/c on high
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If it is cold outside, the heat should be turned off for the entire time of travel
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Cakes should be kept out of direct heat and sunlight.
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Please do not leave custom cakes sitting in a parked car unattended, especially during warm weather.
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Refrigerate cakes when you arrive at your destination
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Remove from fridge 20-30mins before serving
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Cookies can be left at room temperature.
What payment methods do you accept?
Payments can be made through CashApp, Venmo, Zelle, and Apple cash.
I am able to accept credit/debit cards through Square as well, but they charge processing fees (3.3% + 30¢ per transaction). If you’d like to pay by card, please let me know and I can update the invoice with the card processing fee.
Delivery
For delivery rates, please use Vela Park Food Works at 1881 2nd Ave #100, Decatur, GA 30032 as a reference point.
Delivery: $10 within 5 mi // $15 within 6 - 9 mi // $20 for 10 mi ( +$1.50 per each additional mile). If you are outside of a 10mi radius, we can meet somewhere halfway to avoid the additional per mile fee.
Wedding cakes are delivery only.
Pickups
I will send the address the day of or day prior to pickup. To reference pick up distance, please use Vela Park Food Works at 1881 2nd Ave #100, Decatur, GA 30032 as this may be our meeting point.
Please arrive at your scheduled pickup time. Because orders are freshly made and tightly scheduled, delays can impact preparation for other clients.
Cancellations
For all orders, there is a 50% non refundable deposit. An order credit may be given for the remaining 50% if the order is cancelled at least 5 days before the due date.
Unclaimed Orders
48-Hour Policy: Because all products are perishable and made fresh to order, orders that are not picked up on the scheduled date will be held for up to 48 hours. If an order remains unclaimed after 48 hours, it will be forfeited and donated to a local shelter or organization.
Refunds or credits will not be issued for unclaimed orders.
Refunds
Once you or a designated party has picked up an order, it is considered "accepted." Please make sure that everything is correct such as the design, spelling, etc.
Due to the tedious, handcrafted nature of my products, I am unable to provide refunds or exchanges. If you are not satisfied with your product(s) please let me know at the time of pickup/delivery. Once your order is accepted, refunds will not be considered.
Client satisfaction
I want every client to be satisfied and would never want to provide an order that you are unsatisfied with. Please understand that flavor is subjective and all products are made fresh to order. Not liking the flavor you selected does not mean I can refund you the price of your cake. If you are extremely disappointed with your cake and think it is inedible, contact me immediately and save the product to return so I can properly assess it. No refunds, full or partial will be given without the item being returned.